How to Report Cybercrime in Nepal: Police Complaint Guide
Quick answer: To report suspected cybercrime in Nepal, use the appropriate form on the Nepal Police Cyber Bureau's official reporting page, preserve your evidence, attach the required identification and submit the complaint through an authorised police channel. If you cannot attend in person, the Bureau's instructions permit sending the complete application by email.
This practical guide was checked against Nepal Police information on 1 November 2026. A downloadable form is not the same as a fully online case-filing portal.
Where to start
Open the official Cyber Bureau complaint page. It provides different application formats for online financial fraud, fake or hacked social media identities, intimate or obscene material shared online, other incidents and certain computer-related offences.
If money is actively being stolen, contact your bank or wallet provider immediately using its verified support channel. Ask about blocking access or flagging a suspicious transaction. Then preserve evidence and report the incident to police.
Which form should you choose?
| Situation | Relevant official form or route |
|---|---|
| Online financial scam or electronic payment fraud | Online Financial Fraud complaint form |
| Fake or hacked social media account | Fake/Hacked ID form |
| Non-consensual obscene photo, audio or video posted online | Dedicated social media content complaint form |
| Other suspected cyber offence | General or "Other" complaint form |
| Source-code theft or unauthorised computer access | Follow the additional guidance on the official reporting page |
Use the current version of the form directly from the police site. Do not send identity documents to unofficial intermediaries.
Documents and evidence to prepare
The Bureau lists a copy of an identity document and relevant hyperlinks and screenshots as mandatory attachments. For children, its instructions refer to a birth registration copy.
Prepare the following where relevant:
- Your completed application, typed or handwritten in Nepali or English.
- A copy of citizenship, national ID, passport or driving licence, as applicable.
- Screenshots showing the account, message, transaction or harmful content.
- Direct links to the profile, post, page or website involved.
- Transaction references, payment timestamps and bank or wallet records for financial fraud.
- A brief factual timeline of what happened.
Keep original files when possible. Do not publicly post other people's private information while seeking help.
Where can you submit the complaint?
According to the official instructions, you may submit at a nearby district, area or ward police office, police circle or station, or in person at the Cyber Bureau office in Bhotahity, Kathmandu.
If you cannot attend in person, the Bureau states that you can email the complete details and attachments to cyberbureau@nepalpolice.gov.np. Confirm the email spelling on the official page before sending.
Do not confuse email submission with a confirmed case registration. Keep a copy of your submission and follow up for the reference or registration number.
Official contact and follow-up
The Bureau publishes +977 9851286770 and 01-5319044 extension 100 for general or duty inquiries. Its contact page also lists extensions for online-fraud follow-up, registration questions and hacked account cases.
Use the Cyber Bureau contact page for the current extension list. For an immediate police emergency, Nepal Police publishes 100.
What to do after reporting
Change compromised passwords using a device you trust, enable multi-factor authentication where available and notify your bank or wallet if payment details were exposed. Preserve records of your report, any acknowledgment and all follow-up communications.
Do not pay anyone who promises guaranteed account recovery, arrest or refund. A police complaint does not guarantee that lost funds will be recovered or that an investigation will finish within a particular time.
For related financial-safety reading, explore the Ratings Nepal article archive and compare service-provider information through Ratings Nepal categories.
Frequently asked questions
Can I file a cybercrime complaint entirely online?
The official website offers downloadable forms and permits email submission in the circumstances it describes. We did not verify a separate fully online filing and tracking portal.
Must I travel to Kathmandu?
No. The official instructions allow submission through nearby police offices.
What if I have no screenshots?
Preserve any links, messages, transaction records or other evidence available. Ask police what additional details they require.
Can I report a hacked account and also contact the platform?
Yes. Platform account recovery and a police complaint are separate processes. Do both where appropriate.
How long will a complaint take?
No universal processing or recovery time is promised here. Follow up using official contacts and your registration details.
Official sources and editorial note
Primary sources checked 1 November 2026: Cyber Bureau reporting instructions, Cyber Bureau contacts and Nepal Police Cyber Bureau homepage.
This guide is public information, not legal advice or a police service. If you want to evaluate an online seller or service after an incident, browse Ratings Nepal and share only truthful firsthand information that does not expose sensitive evidence or identify victims.